Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@shopwhitebuttons.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopwhitebuttons.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

We offer exchanges under the following conditions:

Exchange Window
  • Within Lagos: Within 3 business days of delivery
  • Within Nigeria (outside Lagos): Within 5 business days of delivery
  • International Orders: Within 10 business days of delivery

Eligibility for Exchange
To qualify for an exchange, items must be:
  • Unworn and unused
  • Free from stains, marks, or any form of damage
  • In original packaging
  • With all tags intact
Items that do not meet these conditions will not be accepted.

Refunds

At this time, refunds are only issued under the following condition:
  • If the item you ordered is no longer available after payment has been made
Please note:
We do not issue refunds for:
  • Incorrect size selection
  • Delayed deliveries
  • Change of mind
All sales are considered final except in the case stated above.